LENA AI Support

If you cannot sign in to your account:

1. Make sure the email you entered is correct.
2. Make sure your internet connection is stable.
3. Make sure you are using the latest version of LENA AI.
4. Try closing and reopening the app.

If the verification code does not arrive:

1. Make sure the email or phone number you used is correct.
2. Check the Spam/Junk folder in your email.
3. Wait a moment before requesting a new code.
4. Make sure your internet connection is stable.

If you have trouble starting or recording a meeting:

1. Make sure microphone permission is granted to LENA AI.
2. Make sure your device microphone is working.
3. Make sure no other app is currently using the microphone.
4. Make sure your internet connection is stable.
5. Make sure the LENA AI app is updated to the latest version.

If the recording does not appear after a meeting:

1. Make sure the meeting has finished processing.
2. Check your internet connection.
3. Close and reopen the app.
4. Check your meeting list again.

If the transcript is not available yet:

1. Make sure the meeting has ended.
2. Wait until the transcription process is complete.
3. Make sure your internet connection is stable.
4. Try reopening the meeting page.

If there are errors in the transcription, please make sure:

• The meeting audio is clearly audible.
• The microphone is not covered or obstructed.
• There is not too much background noise.
• Participants speak clearly.

If the summary, action items, or AI results are not available yet:

1. Make sure the meeting transcript has finished processing.
2. Make sure your internet connection is stable.
3. Reload the meeting page.
4. Try reopening the meeting a little later.

If a file fails to upload:

1. Make sure the file format is supported by LENA AI.
2. Make sure the file size does not exceed the limit.
3. Make sure your internet connection is stable.
4. Try uploading again after a moment.

If meeting data, transcripts, or other information does not appear:

1. Make sure you are signed in with the correct account.
2. Check your internet connection.
3. Reload the page.
4. Try signing out and signing back in.

If LENA AI feels slow or unresponsive:

1. Check your internet connection.
2. Close other apps running in the background.
3. Close and reopen LENA AI.
4. Make sure your device still has available storage space.
5. Make sure the app is on the latest version.

If the app suddenly quits or stops:

1. Reopen LENA AI.
2. Make sure the app is up to date.
3. Restart your device.
4. Make sure your device operating system is still supported.

To delete your account:

If you are unable to delete your account from within the app, send a request to: tech@intiva.id

Please use the email registered to your LENA AI account.

If you would like to request deletion of specific data or have questions about your personal data, contact: tech@intiva.id

Please describe the data you want deleted and use the email registered to your account.

If the issue you are experiencing is not listed above, please report it to us.

Send it to:
Email: tech@intiva.id
WhatsApp: +62 851-2159-7419

Please include:

• Account email
• Device type
• Android/iOS version
• LENA AI version
• The issue you experienced
• The steps you took before the problem appeared
• Error message, if any
• Screenshot or screen recording, if available

The more complete the information you provide, the easier it is for us to help you.