This Privacy Policy explains how we collect, use, store, process, and protect user information when you use the LENA AI application, website, and related services (the “Services”).
By using LENA AI, you confirm that you have read and understood this Privacy Policy.
1Information We Collect
Depending on how you use LENA AI, we may collect the following types of information.
1.1Account Information
When you create or use a LENA AI account, we may collect:
- Full name
- Email address
- Profile information
- Company or organization information
- Authentication information
- User ID and other account identifiers
1.2Meeting Information
When you use LENA AI meeting features, we may process information related to your meetings, including:
- Audio recordings
- Video recordings, where provided by the user
- Meeting transcripts
- Meeting titles
- Meeting dates and times
- Meeting participant information
- Speaker information
- Meeting notes
- Key points
- Lists of action items
- Tasks and follow-up information
- Questions and answers generated from meeting content
Meeting information may contain personal, confidential, or sensitive information belonging to individuals or companies.
You are responsible for ensuring that you have the permissions or consents required to record and process meeting participant information in accordance with applicable law.
1.3Files and Content You Upload
LENA AI may provide features for uploading files or documents. These files may include:
- Audio files
- Video files
- Documents
- Meeting notes
- Images
- Other supported file formats
The content of uploaded files may be processed to provide the features you request.
1.4AI-Generated Information
LENA AI may generate information based on data provided to or processed through the Services, including:
- Meeting summaries
- Key points
- Action items
- Meeting decisions
- Tasks
- Meeting insights
- Answers to questions
- Other AI-generated content
AI-generated content may not always be fully accurate. Users are advised to verify important information before relying on it for business, legal, financial, or other significant decisions.
1.5Device and Usage Information
We may automatically collect certain technical information, such as:
- Device type
- Operating system
- App version
- IP address
- Device identifiers
- Language and time zone
- Crash reports
- Diagnostic information
- App usage information
This information is used to maintain security, analyze performance, fix technical issues, and improve the Services.
2How We Use Your Information
We may use the information we collect to:
- Create and manage user accounts
- Provide meeting transcription services
- Generate meeting summaries
- Identify action items and tasks
- Enable users to search and interact with meeting content
- Process uploaded files
- Provide AI-based features
- Synchronize information across supported devices
- Improve app performance
- Detect and prevent misuse
- Maintain the security of the Services
- Provide customer support
- Diagnose and fix technical issues
- Comply with applicable legal obligations
We do not use user meeting content for purposes unrelated to providing or improving the Services, unless previously disclosed or permitted under applicable law.
3AI Processing
LENA AI uses artificial intelligence and machine learning technology to provide a range of features, including:
- Transcription
- Summary generation
- Information extraction
- Identification of action items
- Question and answer based on meeting content
- Meeting analysis and insights
Depending on the features used, meeting recordings, transcripts, files, or user prompts may be processed through our technology infrastructure or by third-party AI service providers acting on our behalf.
We take reasonable steps to ensure that such service providers process information only for authorized purposes and in accordance with applicable security and legal requirements.
Unless stated otherwise or agreed to by the user, private user meeting content is not intentionally used to train general-purpose AI models that are publicly available.
4Meeting Recording and Transcription
LENA AI may process meeting audio or video to provide transcription and meeting assistance features.
Meeting recordings and transcripts may contain information about people other than the account holder.
Before recording or transcribing a meeting, you are responsible for:
- Notifying meeting participants where required;
- Obtaining any consents required under applicable law;
- Ensuring that recording is permitted by the relevant organization or company; and
- Using the Services in accordance with applicable privacy and recording regulations.
LENA AI does not determine whether a meeting may lawfully be recorded. That responsibility rests with the user and/or the organization using the Services.
5Information Sharing
We do not sell users’ personal information.
In certain circumstances, we may share information with service providers that help us operate the Services, including:
- Cloud hosting providers
- Authentication providers
- AI service providers
- Analytics providers
- App crash reporting services
- Customer support service providers
- Security service providers
- Other technology providers
Such service providers are expected to process only the information necessary to provide services to us and are subject to appropriate agreements, legal obligations, and security safeguards.
We may also disclose information where required by law, legal process, or government request, or where reasonably necessary to protect the rights, safety, or property of LENA AI, our users, or others.
6Data Security
We implement reasonable administrative, technical, and organizational measures to protect user information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Unauthorized disclosure
Where appropriate, information may be protected using encryption in transit and other security mechanisms.
However, no method of data transmission or storage can guarantee absolute security.
7Data Retention
We retain information for as long as reasonably necessary to:
- Provide the Services
- Manage user accounts
- Provide meeting history and related features
- Comply with legal and regulatory obligations
- Resolve disputes
- Enforce agreements
- Maintain the security of the Services
Retention periods may vary depending on the type of information and how the Services are used.
8Account and Data Deletion
Users may request deletion of their LENA AI account and the personal information associated with that account.
Where the feature is available in the app, account deletion can be done through:
You may also contact us at: tech@intiva.id
Once a deletion request has been processed, we will delete or anonymize the personal information associated with the account, except where certain information is still required to:
- Comply with legal obligations
- Maintain security
- Prevent fraud
- Resolve disputes
- Fulfill contractual obligations
- Serve other legitimate purposes permitted by law
Deleting an account may permanently delete meeting recordings, transcripts, uploaded files, summaries, tasks, and other content associated with that account.
9User Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of information
- Obtain information about how your data is processed
- Request restriction of certain processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request a copy of certain information
To exercise the rights that apply to you, please contact: tech@intiva.id
We may need to verify your identity before processing certain requests.
10Third-Party Services
LENA AI may use third-party technology and services to operate and improve the application. These services may include:
- Cloud infrastructure
- Authentication
- Analytics
- App crash reporting
- Data storage
- Communications
- AI processing
- Security
Third-party service providers may have their own privacy policies governing how information is processed.
We encourage users to read the privacy policies of the relevant third-party services.
11Children’s Privacy
LENA AI is intended for professional and organizational use and is not specifically directed at children.
We do not knowingly collect personal information from children in a manner that violates applicable law.
If you become aware that a child has provided personal information to us without appropriate authorization, please contact us so that we can investigate and take the necessary action.
12International Data Processing
Depending on the infrastructure and service providers used to operate LENA AI, user information may be processed or stored in countries other than the country where the user resides.
Where required by applicable law, we will take appropriate steps to protect personal information during international transfer or processing.
13Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- The Services
- Technology
- Legal requirements
- Business practices
- App features
If there are material changes, we may provide notice through the app, our website, or other appropriate communication methods.
The “Effective Date” at the top of this Privacy Policy indicates when this version of the policy took effect.
14Contact Us
If you have questions, complaints, or requests regarding this Privacy Policy or how we handle user personal information, please contact us.
- Service
- LENA AI
- Developer
- PT JAYA PIRATA DINAMIKA
- tech@intiva.id
- Address
- Jl. Tebet Barat Dalam Raya No. 31, RT.7/RW.3
Kel. Tebet Barat, Kec. Tebet
Jakarta Selatan, DKI Jakarta 12810
Indonesia
Last Updated: October 6, 2026